RULES AND REGULATIONS
NORTHEAST COVE
Northeast Cove is a peaceful, quiet getaway. To ensure an enjoyable experience, we require that all our guests abide by the following rules and regulations:
No pets permitted on site
Not suitable for children under 12
No smoking of any substances inside the domes
(subject to a $250.00 additional charge)
Maximum of 2 people
Checkin: 3:00pm
Check out: 11:00am
No loud music
No parties
No moving items between domes
Quiet time: 10:00pm
Dome must be left in the same condition prior to arrival. Please wash your dishes and take out all garbage.
Refund Policy
At Northeast Code Geodomes Limited, we strive to provide exceptional accommodations and experiences for our guests. If you need to cancel your reservation, we understand, and we’re here to help.
Cancellation Policy:
All cancellations are subject to a $50.00 administration fee.
Cancellations made 14 days or more before the check-in date will receive a full refund.
Cancellations made between 13 and 7 days before the check-in date will receive a 50% refund of the total booking amount.
Cancellations made within 7 days of the check-in date are non-refundable.
Please note: Bookings of 3 or more domes or for bookings of 10 or more days duration are subject to the following policy:
Cancellations made 21 days or more before the check-in date will receive a full refund.
Cancellations made between 20 and 14 days before the check-in date will receive a 50% refund of the total booking amount.
Cancellations made within 14 days of the check-in date are non-refundable.
Refund Process:
- To request a refund, please cancel the reservation from the confirmation email.
- If necessary, you may contact our reservations team at [902-984-1160].
- Provide your booking details and the reason for cancellation.
- Once your cancellation is confirmed and meets the eligibility criteria, we will process your refund.
- Refunds will be issued to the original payment method within 5 business days.
- Refunds can take longer than expected due to the payment processor
No-Show Policy:
Guests who fail to arrive on the check-in date without prior notification will be considered a “no-show.”
No-shows are non-refundable.
Early Departure:
Guests who choose to depart earlier than the scheduled check-out date will not be entitled to a refund for any unused nights.
Damaged or Unsatisfactory Accommodations:
If upon arrival, you find your geodome accommodation to be unsatisfactory or damaged, please inform our staff immediately.
We will make every effort to address the issue promptly and may offer a refund or alternative accommodation, depending on availability and the severity of the situation.
Contact Us: If you have any questions about our refund policy or need assistance with a cancellation, please don’t hesitate to contact us at 902-984-1160
Extenuating Circumstances Policy with Partial Refund and Credit Options
At Northeast Cove Geodomes, we understand that unforeseen events and circumstances may arise that could impact our guests’ ability to fulfill their reservation obligations or fully experience our services. To address this, we have established an extenuating circumstances policy that allows for consideration of such situations, separate from our standard cancellation policy.
- Definition of Extenuating Circumstances: Extenuating circumstances are defined as unforeseen events or situations that are beyond the control of the guest and significantly affect their ability to fulfill their reservation obligations or experience our services as intended. These may include serious illness or injury, death of an immediate family member, natural disasters, government-mandated travel restrictions, and other emergencies.
- Documentation Requirement: Guests requesting consideration for extenuating circumstances must provide appropriate documentation to support their claim. This may include medical certificates, death certificates, official government notices, or other relevant evidence verifying the circumstances described.
- Review Process: All requests for consideration under extenuating circumstances will be reviewed by our team. The team will assess the validity of the circumstances presented and determine the appropriate course of action in accordance with this policy.
- Options for Approved Circumstances: If extenuating circumstances are deemed valid and approved, guests may be offered one of the following options:
- Partial Refund: Depending on the circumstances and the terms of the reservation, guests may be eligible for a partial refund of their booking fees.
- Credit Towards Future Stay: Alternatively, guests may be offered a credit to be applied towards a future stay at Northeast Cove Geodomes. This credit will be valid for a specified period and subject to any applicable terms and conditions.
- Non-Qualifying Circumstances: The following circumstances do not qualify as extenuating and will not be considered under this policy:
- Inclement weather conditions that are not deemed severe or extreme.
- Personal inconveniences or scheduling conflicts unrelated to the guest’s ability to fulfill their reservation obligations.
- Distinction from Standard Cancellation Policy: It’s important for guests to understand that the extenuating circumstances policy is distinct from our standard cancellation policy. While our standard cancellation policy applies to typical reservation changes or cancellations made within the specified timeframe, the extenuating circumstances policy is specifically designed to address exceptional situations beyond the guest’s control.
- Penalties for Misrepresentation: Any attempt to falsify or misrepresent extenuating circumstances will result in the forfeiture of any applicable accommodations or refunds and may lead to additional penalties.
- Policy Revision: Northeast Cove Geodomes reserves the right to revise this extenuating circumstances policy as needed. Any revisions will be communicated to guests in a timely manner.
- Contact Information: Guests seeking to request consideration under extenuating circumstances should contact us at 902-984-1160 or email at info@northeastcove.com.
By providing this extenuating circumstances policy, Northeast Cove Geodomes aims to balance flexibility with accountability, ensuring that legitimate needs are addressed while maintaining fairness and integrity.